Shipping Policy
Effective as of: August 14, 2026
Thank you for shopping with Solar Bird House Feeder! We are committed to delivering your Solar Bird House Feeder products efficiently and reliably. Please review our shipping policy below:
1. Shipping Rates
We offer a flat rate shipping fee for all orders:
- Flat Rate Shipping: $8.95 per order.
This flat rate applies regardless of the number of items in your order or your location (domestic or international).
2. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing times may be extended during peak seasons or promotional periods.
3. Domestic Shipping (United States)
Once processed, domestic orders are typically delivered within:
- Standard Shipping: 5-10 business days.
We primarily use USPS and UPS for domestic shipments. The carrier used will depend on the package size, weight, and destination to ensure the most efficient delivery.
4. International Shipping
For international orders, delivery times vary significantly by destination:
- Standard International Shipping: 10-25 business days.
Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing your order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can use this number to track the status of your package directly on the carrier's website.
Please allow 24-48 hours for the tracking information to become active after you receive the email.
6. Shipping Delays
While we strive for timely delivery, Solar Bird House Feeder is not responsible for shipping delays caused by:
- Carrier issues (e.g., operational delays, lost packages by carrier).
- Inclement weather conditions.
- Customs processing delays for international shipments.
- Incorrect or incomplete shipping addresses provided by the customer.
We will, however, assist you in tracking your package and resolving any issues with the carrier to the best of our ability.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@solarbirdhousefeeder.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and, for damaged items, clear photos of the damage to the product and packaging. We will work with the shipping carrier to investigate the issue and arrange for a replacement or refund as appropriate.
9. Restricted Countries
We do not ship to countries that are subject to U.S. sanctions or trade restrictions, or where our shipping partners are unable to provide reliable service. If your country is on such a list, your order will be canceled and refunded.
10. Contact Information
For any questions regarding our Shipping Policy, please contact us at:
Email: support@solarbirdhousefeeder.com
Website: https://solarbirdhousefeeder.com