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We want you to love your Solar Bird House Feeder!

Refund Policy

Effective as of: August 14, 2026

At Solar Bird House Feeder, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process under the following conditions:

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days from the delivery date, we cannot offer you a refund or exchange.

2. Condition of Returned Items

To be eligible for a return, your item must be:

Items that do not meet these conditions may be subject to a partial refund or refusal of return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to support@solarbirdhousefeeder.com within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Do not send your item back without an RMA number, as it may delay or prevent your refund.
  3. Package Your Item: Securely package the item(s) in their original packaging, including all original contents. Clearly write the RMA number on the outside of the package.
  4. Ship Your Item: Ship the package to the address provided with your RMA instructions.

4. Refund Method and Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

5. Return Shipping Costs

Unless the item is damaged or defective upon arrival (see Section 7), the customer is responsible for all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label.

6. Non-Returnable Items

Certain types of items cannot be returned:

7. Damaged or Defective Items

If you receive a damaged or defective Solar Bird House Feeder, please contact us immediately at support@solarbirdhousefeeder.com within 7 days of delivery. Provide your order number and clear photos or videos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.

8. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item due to a defect or damage, please follow the process for damaged/defective items (Section 7).

If you wish to exchange an item for a different product or a different variant (e.g., color), you will need to return the original item for a refund (following Sections 1-5) and place a new order for the desired item.

9. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@solarbirdhousefeeder.com.

10. Contact Information

For any questions regarding our Refund Policy, please contact us at:

Email: support@solarbirdhousefeeder.com

Website: https://solarbirdhousefeeder.com